Advance Lap Watch accepts returns (“Eligible Returns”) where:-
- the product delivered is damaged or defective upon delivery; or
- the product delivered is not the product ordered.
Damaged or defective product must be reported within 24 hours of receipt. Please email to firstname.lastname@example.org stating reason for the returns and prior to mailing out the return parcel. Failure to do so may result in the rejection of request. Please include your order number and watch model to facilitate the return process. We are more than willing to adhere to your request if it fulfills the following requirements:
- Product must be returned in its original condition and packaging, with the price tag intact, and a proof of purchase attached.
- Products must not have been resized in any way, with links either added or removed.
- Product must not have been activated or paired to HP or registered with relevant brands app (for smart watch watches)
- Complete with free gifts, accessories, if any
- Product must not have been customised either by us or externally.
- Product must not have been altered, serviced, or repaired by anyone other than by Advance Lap Watches.
All valid return products must be mailed to us or sent back to our store within 7 working days upon confirmation of return from Advance Lap Watches; after which the return will be deemed as invalid. Upon satisfactory receipt of the returned product, customers will be refunded to your credit card. Processing will take up to 3 working days.
Advance Lap Watches reserves the right to refuse any returns that we believe may violate our Return and Refund Policy, or if returned products are in unsatisfactory condition. Such rejected "returned products" will not be delivered back to the buyer, and will not be eligible for store credit. Buyer can choose to collect the product from our store. Please note that product collection is strictly by appointment via email. There is strictly no cash refund. Voucher codes cannot be re-issued as well.
To return, you should mail your product or make a trip to:
Advance Lap Pte. Ltd.
1 Stadium Place, #01-36 Kallang Wave Mall, Singapore 397628.